INCREASE
CASH FLOW
12 Days
the average time it takes to get paid with Rivia Health
REDUCE OUTSTANDING
ACCOUNTS RECEIVABLE
90%
is the average increase in collected accounts receivable
OPTIMIZE REVENUE CYCLE MANAGEMENT
100%
touchless, digital engagement which optimizes your payment processes
CURRENT CASE STUDY RESULTS
TrustCare Health Saves 389 Hours of Monthly Operational Costs with Rivia Health
Time saved from crafting and sending batched patient messages manually, fielding inbound calls regarding payments, placing outbound calls regarding payments, collecting payments over the phone, and setting up payment plans.
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Return on investment: over 2,000%
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Reduced bad debt by 38%
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Decreased payment plan setup and maintenance by 80%
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Reduced the number of days in Accounts receivable by 33%
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Reduced the number of bills being sent to collections by 33%
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Increased overall patient payments by 45%
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![Rivia Health Case Study[v2].jpg](https://static.wixstatic.com/media/f5dc60_db5e054cfe6b473d84f4d9d5ea127909~mv2.jpg/v1/fill/w_93,h_60,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/Rivia%20Health%20Case%20Study%5Bv2%5D.jpg)
Features
Customized Patient Communication Campaigns
How it Works
Rivia Health offers customized patient communication campaigns for patient appointments, copay collection, patient statements, and outstanding accounts receivable (AR). Campaigns are optimized to maximize patient engagement to capture the patient into the payment experience, reducing the need for manual intervention and follow up.
Features
Standardized communication templates customized based on patient engagement and response
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Communications can be customized by provider and service line
Adaptive digital communications tailored toward the highest user engagement [text, email]
Tailored and proven communications designed specifically for outstanding patient accounts receivable
Organizational branding provides patients with confidence in a secure payment process
Turn-Key Integration with Existing athenahealth Solution
How it Works
Rivia Health’s participation in the athenahealth Marketplace enables turn-key integration with existing athenahealth solutions. Seamless, bi-directional integration allows copays and patient balances to be automatically posted directly into athenaCollector®, allowing staff to focus on other tasks. No IT support required and under 5 hours of staff time to go live!
Features
Integration with your existing athenahealth platform as soon as an Authorization and Consent is completed.
Bi-directional integration provides the most up-to-date information on the patient balance
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Rivia Health seamlessly posts payments back into athenaCollector®
Payment Processing
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Payments are processed with Athena’s CCP platform as well as other third-party e-commerce tools
Multiple Payment Options to Pay Copays & Balances
How it Works
Rivia Health offers multiple options for patients to pay their copays and outstanding balances.
Features
Pay easily through any of the Rivia Health payment methods
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Quick, 1-time payment option
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Comprehensive bill management
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Pay over the phone with interactive voice response
Patients can view their bill details in an easy, user-friendly format
Patients can enroll themselves in payment plans
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Gives patients options to sign up for recurring payment plans to take the guess work out of making payments
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Payments are automatically processed and posted in practice management (PM) system
Patients have the option to schedule a future payments
Receipts are sent automatically when the payment is processed
Integrated with Athena CCP and Stripe
Appointment Reminders
How it Works
Automatically send patients text and email reminders for upcoming appointments — reducing no shows and improving patient volume.
Features
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Send automated reminders to patients after their appointment is scheduled
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Includes visit specific instructions for patients prior to arrival to ensure a speedy check-in process
Copay Collection
How it Works
Prior to a patient’s appointment, message patients about their copay amount due and collect that amount prior to arrival — improving patient check-in processes and reducing no-shows.
Features
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No surprises! Automatically begin messaging patients ahead of the appointment about their copay that’s due at time of service
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Prompt patients to pay through Rivia Health’s payment tools
Self-Service Payment Plans & Scheduled Payments
How it Works
Not all patients are able to pay their balance in full when they receive their bills. With Rivia Health’s tools, patients can self-service payment plans and schedule payments for future dates.
Features
Offer patients self-service payment plan options
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If a bill qualifies for a payment plan, Rivia Health automatically notifies the patient what their payment plan options available to them
Customize the payment plan options available to patients
Some examples include:
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Minimum to establish a payment plan
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Minimum due each month
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Durations of payment plans they want to offer — up to 3 options, in months (e.g., 2mo, 4mo, 6mo)
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Maximum length of time
Payments are auto-charged based on the terms of their payment plan and receive a receipt each time the payment is processed
Outstanding Patient AR Campaigns
How it Works
When implementing Rivia Health, our tools can help collect on older patient balances using our optimized communications for outstanding account receivable (AR). Campaigns are optimized to maximize patient engagement to capture the patient into the payment experience, reducing the need for manual intervention and follow up.
Features
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Enroll overdue patient balances in a customized campaign designed to help collect on those aged bills
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Save money and time by leveraging Rivia Health's ability to message patients instead of using an outside collections agency
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Automatically post those payments directly back into your practice management system to work down outstanding accounts receivable
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Reduce manual follow up on accounts
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Offer self-service payment plans for outstanding accounts receivable
PATIENT SATISFACTION
Satisfied patients give the Rivia Health payment platform 5-star reviews, saying that it’s “the best way to pay medical bills” and “the only way I’m ever paying medical bills again!”
